Legal guarantee & repair

We want you to enjoy your product for a long time. If you notice a defect or have any questions about your product, please contact us by email before arranging a return.

Within the applicable statutory guarantee period, buyers are entitled to the remedy provided by law for substantiated defects in the goods. Depending on the individual case and the legal requirements, this takes the form of repair or replacement.

We assess each reported defect individually. For this purpose, we may request photos, a description of the fault or, if necessary, the return of the product. Damage caused, for example, by improper use, overloading, dropping, modifications to the product or other external influences generally does not constitute a defect in the goods covered by the statutory guarantee.

Even outside the statutory guarantee, we are happy to assess on request whether a repair or replacement of individual components is possible and economically reasonable. Costs depend on the nature and extent of the damage. Because our products are individually manufactured, no flat-rate repair prices can be given.

Contact:
If you have any questions or a guarantee claim, please write to us at info@cpap-halterungen.de or use the contact form. We will get back to you as soon as possible and discuss the next steps together.